Refund and Returns Policy

Thank you for choosing TestMySkills.ai, a platform owned and operated by Zyni Innovations Private Limited (“we,” “our,” or “us”). We are committed to providing high-quality AI-powered learning experiences. Please read this Refund Policy carefully before making a purchase.

1. No Refund Policy

At TestMySkills.ai, we do not offer refunds for any purchases, including but not limited to:

• Subscription plans (Skill Builder, Skill Master, or Enterprise Plans).
• AI-powered skill assessments, practice tests, or other digital services.
• Any additional features, credits, or in-app purchases.
• Once a payment has been processed, it is final and non-refundable.

2. Free Trials and Previews

We may offer free trials, previews, or limited access to some features before requiring payment. Users are encouraged to explore the platform before purchasing a paid plan.

By subscribing to a paid plan, you acknowledge that you have reviewed the platform and understand its offerings.

3. Subscription Cancellations

Users can cancel their subscription renewal at any time before the next billing cycle.
Canceling a subscription will prevent future charges but does not entitle users to a refund for payments already made.
Users will retain access to their plan until the end of the current billing cycle.

4. Exceptional Cases

While our standard policy does not allow refunds, we may review exceptional cases, including:

• Duplicate payments made in error.
• Billing issues due to technical errors on our platform.
• Unauthorized transactions (if reported within 7 days of the transaction).
• To request a review of an exceptional case, users must email us at questions@testmyskills.ai with their transaction details and the reason for the request.

5. Payment Disputes

If a chargeback or payment dispute is filed with your bank or payment provider, your account may be immediately suspended until the issue is resolved.

We encourage users to contact our support team first at questions@testmyskills.ai before initiating disputes with their bank.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised Effective Date. Continued use of our platform after updates constitutes acceptance of the revised terms.

7. Contact Information

For any refund-related inquiries, please contact us at:

Email: questions@testmyskills.ai